Shipping Information

đźšš CraftyGap Shipping Policy

Shipping Provider: An Post (Ireland’s national postal service)

📦 Shipping Zones & Rates

Region Small Items (keys, nameplates) Medium Orders Large / Heavy Parcels*
Europe (ROI & EU) €7.95 standard (untracked) €9.95 untracked Premium insured tracked available at checkout
€11.95 tracked & insured (14-day guarantee) €14.95 tracked & insured
USA / Canada / Australia €7.95 standard (untracked) €9.95 untracked Premium insured tracked at checkout
€11.95 tracked & insured (30-day guarantee) €14.95 tracked & insured
Rest of World €7.95 standard (untracked) €9.95 untracked Premium insured tracked at checkout
€11.95 tracked & insured (30-day guarantee) €14.95 tracked & insured

 

*Large/heavy parcels: shipping rates calculated at checkout based on weight and zone using An Post’s parcel-tier pricing

1. Which Option Suits You?

  • Standard Shipping (€7.95 / €9.95): Untracked and uninsured—ideal for lightweight non-urgent items.
  • Premium Insured Shipping (€11.95 / €14.95): Comes with parcel tracking, insurance, and a 30-day money-back guarantee for loss or damage.

2. Zones & Delivery Estimates

  • Europe: Delivery in 2–7 business days (EU)
  • USA/CA/AUS: Delivery in ~4–10 business days with Premium tracking.
  • Rest of World: Delivery in ~5–15 business days (depending on destination).

3. International Customs

  • All international shipments include necessary customs forms.
  • Recipients may be liable for local duties, taxes, or import fees.

4. Processing & Dispatch

  • Orders ship within 2 business days of payment confirmation.
  • Premium orders include a tracking number emailed to you.

5. Risk & Insurance

  • Untracked: Risk transfers to you once the parcel is posted—no refunds for loss/damage.
  • Premium: CraftyGap assists with insurance claims and refunds if confirmed lost/damaged within 30 days.

6. Make Your Choice

  • During checkout:
  • Standard option is selected by default.
  • Choose Premium for full protection and peace of mind.

âś… Why This Works

  • Straightforward tiered pricing with region-specific rates
  • Clear differentiation between untracked and tracked service
  • Offers reassurance with insurance and money-back options
  • Aligned with An Post’s size-based tiered pricing structure