FAQs
Frequently Asked Questions
1. What materials do you use for your 3D‑printed items?
We use high-quality PLA (polylactic acid), a biodegradable and eco-friendly plastic made from plant-based resources like corn or sugarcane. It’s lightweight, durable, and suitable for detailed, precision prints.
2. Can I customize my order?
Absolutely! We love bringing your ideas to life. Just contact us before placing your order to discuss design, colours, size, or any personalized request.
3. Are your products durable?
Yes! PLA prints are strong and resistant to everyday use, provided you care for them properly. They’re ideal for decorative items, gadgets, tabletop gaming, and more.
4. How should I care for my 3D‑printed item?
- Keep away from direct heat or sunlight to prevent warping
- Wipe gently with a soft cloth—avoid harsh solvents
- Optionally seal or varnish for extra protection or outdoor use (e.g. polyurethane)
5. Can I use your items for tabletop gaming?
Yes! Many of our figurines, terrain and accessory pieces are crafted with gamers in mind—detailed, durable, and ready for the table.
6. Is PLA eco‑friendly?
Yes—PLA is biodegradable and has a lower environmental footprint compared to petroleum-based plastics
7. What file formats do you accept for custom prints?
We typically work with .stl files, the industry standard for FDM printers . If you use formats like .obj or .3mf, just let us know—we'll guide you.
8. How long does it take to print an item?
Print time depends on the object’s size, detail, and fill. The process can take several hours to a full day for medium-sized items. Fulfillment time during checkout.
9. Why might my printed item look different from the photos?
Differences can occur due to device display settings or slight color/cosmetic variations from material batches. We strive for accurate depictions but can't guarantee perfect replication.
10. What if the item I received doesn't match the description?
We strive for 100% accuracy. If your order isn't as described, contact us right away—we'll offer a replacement, return, or refund in line with our policy.
11. I'm printing with PLA—should I be concerned about health?
PLA is generally low in VOCs, but it's smart to print in a well-ventilated space to minimize exposure to ultra-fine particles
12. Can I use these prints outdoors or with food?
- Food safety: PLA can soften around 60–70 °C—avoid heat or dishwashing unless specially formulated PLA is used.
- Outdoor use: Use sealing or varnish to protect against UV and moisture.
13. Do you offer packaging customizations?
Yes! If you have special packaging preferences or instructions, just reach out before ordering—we’ll do our best to accommodate them.
14. How do you protect filament and prints during shipping?
We store PLA in a cool, dry environment and use cushioned, protective packaging to ensure prints arrive intact.
15. Where can I find inspiration or file resources?
Explore digital libraries like Thingiverse, MyMiniFactory, or create your own models with tools like Tinkercad, Blender, or Fusion 360
Can't find your question?
Feel free to contact us via live chat, email, or phone—we’re happy to help with any custom requests or additional info!