Privacy Policy

⚖️ Privacy Policy

 

CraftyGap (“we”, “us”, “our”) operates the site at craftygap.com (the “Services”), powered by Shopify. This policy explains how we collect, use, store, and share your personal information when you use our Services, make purchases, or otherwise interact with us. If there’s a conflict between this policy and our Terms of Service, this policy governs data privacy.

1. What Information We Collect

We collect personal data that identifies you or is reasonably linked to you, such as:

  • Contact details: Name, billing/shipping address, phone, email.
  • Payment data: Card numbers, transaction info, etc.
  • Account info: Username, password, preferences.
  • Transaction & order history: Cart contents, purchases, returns.
  • Communications: Messages sent via support channels.
  • Technical data: IP address, device/browser type.
  • Usage patterns: How and when you interact with the site.
    These data are collected directly from you, automatically via cookies/analytics, or from our third-party service providers.

2. How We Use Your Data

We use your data to:

  • Provide, manage, and improve our Services—processing orders, payments, deliveries, reviews, and personalized experiences.
  • Communicate order or account updates and respond to support queries.
  • Understand usage patterns, detect fraud, and maintain security.
  • Send marketing communications with your consent—you may unsubscribe at any time.
  • Meet legal obligations or respond to legitimate inquiries (e.g., law enforcement).

3. How We Share Data 

We may share your personal data with:

  • Service providers: Including Shopify (our ecommerce platform), payment processors (e.g., Stripe, PayPal), delivery carriers, analytics platforms (e.g., Google Analytics), and email providers. These third parties process your data only on our behalf and according to strict data protection agreements.
  • Marketing and advertising partners (e.g., Meta/Facebook or Google Ads) only if you’ve given consent to receive marketing.
  • Legal authorities if required to comply with applicable laws, lawful requests, or to defend legal rights.
  • Business transfers: If we sell or merge the business, data may be transferred to new owners under the same privacy commitments.

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g., pixels, tags) to:

  • Operate core site functions (e.g., cart, login)
  • Analyze visitor behavior to improve user experience
  • Enable marketing and retargeting ads

By using our site, you consent to cookies. You can manage cookie preferences via your browser settings or opt-out of some tracking with tools like YourAdChoices.

5. Your Rights

Depending on your location, you may have rights under privacy laws like the GDPR (EU/UK) or CCPA/CPRA (California), including the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with your data protection authority

To exercise your rights, email us at contact@craftygap.com.

6. Data Retention

We retain your personal data only as long as necessary:

  • For transactional and legal purposes (e.g., tax or accounting)
  • To provide ongoing services or support
  • Until you request deletion (where applicable)

Data is securely deleted or anonymized when no longer required.

7. Data Security

We follow industry best practices to secure your data, including:

  • Encrypted connections (SSL/TLS)
  • PCI-compliant payment processing (via Shopify)
  • Limited access controls on systems and data
  • Regular platform security updates

Despite our efforts, no system is 100% secure, and you should also protect your account with a strong password.

8. Shopify as Our Processor

Our store is hosted on Shopify Inc., which provides the platform, payment infrastructure, and data hosting. You can review Shopify’s privacy policy to understand how they manage your information as our processor.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn we’ve collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations. When we do, we’ll revise the “Last updated” date at the top. Continued use of the site means you accept the revised policy.

11. Contact Us

If you have any questions or wish to make a privacy-related request, contact:

CraftyGap
Email: contact@craftygap.com